At Essdee Perfumes, customer satisfaction is our priority. We strive to deliver premium-quality perfumes with secure packaging. Please read our Perfume Return and Refund Policy carefully before placing an order.

Eligibility for Returns

Returns are accepted only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product is defective upon delivery.

To be eligible for a return, the product must be:

  • Unused and in its original condition.
  • Returned with the original packaging.
  • Reported within 24 hours of delivery.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used perfume bottles.
  • Products with damaged or missing original packaging.
  • Products damaged after delivery due to customer handling.
  • Orders returned without a valid reason.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Contact our customer support within 24 hours of delivery.
  • Share your order number.
  • Provide clear photos of the product and packaging.
  • Our team will review your request and respond as soon as possible.

Refund Process

Once your return request is approved and the product is received and inspected, your refund will be processed.

Refunds are issued through the original payment method used during purchase.

The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Replacement Policy

If an item is damaged or the wrong product is delivered, we may offer a replacement instead of a refund, depending on product availability.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once the order has been dispatched, cancellation requests cannot be accepted.

Shipping Charges

Shipping charges are generally non-refundable, unless the return is due to our mistake, such as:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defect.

Return Shipping

If the return is approved due to our error, Essdee Perfumes may arrange the return pickup or provide return shipping instructions.

If the return does not qualify under our policy, return shipping costs will be the customer’s responsibility.

Late or Missing Refunds

If you have not received your refund after the stated period:

  • Check your bank account.
  • Contact your payment provider.
  • Speak with your bank regarding pending transactions.

If the issue still remains, please contact our customer support team.

Customer Support

If you have any questions regarding our Refund & Return Policy, please contact our customer support team.

We are always happy to assist you.

For more Information : 

Our Instagram: essdeeperfumes291

Thank You

Thank you for shopping with Essdee Perfumes. We value your trust and are committed to providing premium fragrances, reliable service, and a hassle-free shopping experience.

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